The BSHAA Commitment

BSHAA members are proud to belong to a Society which has a strong commitment to customer care.  They know that your confidence in the Society increases your confidence in their ability to assure high quality professional hearing care. 

The prime responsibility of each member is to act at all times in the best interests of their client and to achieve this they will:

• Give hearing advice based on improving your quality of life, and take every step necessary to satisfy your hearing needs.
• Respect your confidentiality
• Not use their relationship with you, for purposes other than supplying advice and/or equipment for improving your hearing.
• Make clear to you, all financial consequences before you becomes irrevocably committed.
• Make appropriate provision for the prompt repair of instruments, and offer you rehabilitative support
• Attend to your need for help and advice within a reasonable period of time.
• Be accessable by telephone/fax or email  and reply to communications promptly.
• Honour the terms of guarantees, trials, and money back arrangements.
• Provide for your safety by taking out Professional Indemnity Insurance.
• In addition to these commitments,  BSHAA  members recognise their responsibilities in relation to good audiological practice and the advertising code.

Your can read more details about BSHAA's Commitment in the  Code of Practice Booklet.