How to complain

If you are unhappy about your hearing care, in the first instance please discuss the issue with the hearing aid business direct.   They will wish to hear from you and do what they can to resolve any problem.  The contact details will be on the "How to complain" leaflet you were given when you first made contact with them.   If you're not sure who to speak to, we can help you.  Our contact details are below or email: secretary@bshaa.com.  It is important to remember that BSHAA cannot help you until you have followed the procedure at the business where you received your hearing care.   This should take no more than 20 working days.

If you still feel your complaint has not been resolved or handled satisfactorily you can ask us for help.  We will need you to outline the details of your complaint together with names and contact details of the dispenser and business and what you wish to achieve by your complaint. We will then ask the business to respond.  BSHAA will endeavour to resolve the matter through conciliation in a manner acceptable to both you and the business concerned.  Use this form to send us your complaint:   Complaint Form (MS Word Version)   Complaint Form (PDF Version)

Please note that if the business IS NOT a member of the BSHAA Customer Care Scheme we will still assist in conciliation as much as we are able. In the event that this does not resolve the matter we would then help you contact other organisations who may be able to help further – see "Who else could help me?"

Who else could help me?

You may contact the Health and Care Professions Council; the Council's duties include ensuring adequate standards in dispensers' conduct and competence. Their address is Park House, 184 Kennington Park Road, London, SE11 4BU.

You are, of course, free at any time to instruct a solicitor and proceed through the courts but you should note that this may exclude you from using BSHAA's services.

You may seek the assistance of the Citizens Advice Bureau or your local Trading Standards Office - you can find their telephone numbers in a phone book or the Yellow Pages.

If the business is also a member of the British Healthcare Trades Association you can contact them at New Loom House, Suite 4.06, 101 Back Church Lane, London, E1 1LU. Email: bhta@bhta.com.  Telephone 020 7702 2141.

BSHAA Contact details:　

British Society of Hearing Aid Audiologists
6th Floor, Remo House
310-312 Regent Street
London, W1B 3BS

secretary@bshaa.com  Telephone:　 01371 876623