Caring for our customers

BSHAA and its members are fully committed to assuring you high quality hearing care and this assurance is taken a step further through the Society's Customer Care Scheme.  This recognises that even the most dedicated professionals don't always get it right so together with businesses in the sector, BSHAA has set up the scheme to provide a user-friendly, independent complaints resolution service. Some of the businesses have also signed up to the Consumer Code of the British Healthcare Trades Association. This Code is approved by the Office of Fair Trading . Click here to see the BHTA Consumer Code

Information for businesses

If you are a hearing care company or practising hearing care professional not yet registered in the scheme or a member of the BHTA, you can find out more and register online here Customer Care for Businesses