Customer Care

Members of BSHAA are justifiably very proud of the high levels of customer service that they provide. They are registered health professionals and have to meet the standards of their regulator, the Health and Care Professions Council as well as BSHAA's own BSHAA Code of Practice  

Among other things this requires of each member to act at all times in your best interests by giving hearing advice to improve your quality of life and take every step necessary to satisfy your hearing needs.

CCS 2015_2016 Annual report  They will do their utmost to ensure that you are satisfied with the hearing care you get.  However we accept that sometimes things do go wrong, and by choosing members of the British Society of Hearing Aid Audiologists, whose businesses participate in the BSHAA Customer Care Scheme, you can be sure they will have a clear, speedy, responsive and accessible procedure to deal with your complaint.

If they aren’t able to deal with the issue, then you will have access to BSHAA’s own user-friendly, independent complaints resolution service.  In the last three years the Scheme has resolved 95% of allBSHAA Customer Care Scheme logo the cases it investigated.

Why not find out which companies are members of BSHAA's Customer Care Scheme and read the latest annual report here:  Customer Care Scheme Annual Report 2015/16

 You can also download the BSHAA Consumer Guide to the Customer Care Scheme

If you have reason to be unhappy with the service your hearing aid dispenser  has provided, in the first instance speak to them.  They will have an established complaints procedure. If you have done this and are still unhappy, then you can complain online Here