Businesses and the Customer Care Scheme

ccs report 15 16 cover All BSHAA Hearing Aid Dispensers are in the Society's Customer Care Scheme - a user friendly, independent service, which will investigate and try to resolve complaints made by customers who have not found satisfaction through the dispenser's own procedures. It doesn’t seek to apportion blame but to find common ground between the dispensing company and the customer and resolve the complaint to the satisfaction of both.  In the last three years 95% of the cases it investigated were resolved

If necessary, trained conciliators are available and there is also an option of binding arbitration if both parties agree.

If you employ dispensers who are members of BSHAA then you are automatically a member of the scheme.  If you, or your Hearing Aid Dispensers are not members, then encourage them to join to beneift from the Scheme.   The Society believes the Scheme will differentiate your business in a busy market place and contribute towards an industry-wide commitment to positive standards of customer care.  Any size of business employing dispensers, as well as sole trader/practitioners, can benefit immediately from participating in this scheme and there is no registration fee.

You can now:

Read the Scheme's most recent report for 2015/2016

Read the Scheme's annual report for 2014/15

Download and read the latest Scheme Guide for Business

Download an MS Word version of the latest Customer Care Scheme Leaflet BSHAA Nov 2016

The Society has made arrangements with two printing houses to supply small quantities of the leaflet in colour customised for your business.  To place an order,  contact the firm and supply them with the necessary logos and wording:

Contact either Design World  email:  or The Print Centre email: