Working with clients to show them how to look after their hearing aids was one of the key lessons for BSHAA members in the latest Customer Care Scheme annual report.
New ‘Caring For Hearing Aids’ guides have been produced by BSHAA’s customer care committee for you to use with your clients. Each guide sets out step-by-step instructions for caring for hearing aids and stresses the importance of a daily cleaning routine.
Of course, cleaning and caring for hearing aids is already an important part of your consultations with clients. The new guides will hopefully enable the valuable information you provide to be reinforced and will go some way to reduce the number of clients complaining of ‘faulty’ aids which, in fact, haven’t been cleaned properly.
Four guides are available for you to download and print, with A4, A5 and tri-fold leaflet designs available:
The guides were updated on Friday 10 August 2018. If you have downloaded any of the guides before this date, please make sure that you download the most up-to-date version below
Behind-the-ear (BTE) aids
BTE aids with open fitting
In-the-ear (ITE) aids
RIC and RITE aids