BSHAA Congress - Saturday agenda

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Day two of Congress will see a line-up of internationally-renowned experts delivering the latest insights in clinical and business practise, with keynote speeches from Dr Doris Bamiou, Dr Brian Taylor and Curtis Alcock.

The lecture hall is right next to the Congress exhibition, which is divided into three distinct zones: technology, business and careers to help you:

  • source the latest technology and see the next game-changing innovations;

  • find solutions to manage your business more effectively, from CRM systems and websites to clinic design and telehealth;

  • explore career options and pathways.



Charles Nove

We're delighted to have Charles Nove as our facilitator on the Saturday of Congress. Charles is a former BBC Radio 2 newsreader and presenter. His subsequent freelance radio presenting has included Magic FM, Jazz FM and being part of the Wake Up To Wogan team. On TV he has worked on a wide range of programmes including 12 years as commentator/presenter of the BBC’s Come Dancing, The National Lottery and Have I Got News For You.  Charles is also MD of A1 Vox, the London Sound Studio. In 2019 Charles began hosting a new weekday Breakfast Show from Bauer Media – Scala Radio, playing classical music across the UK.

Exhibition opens

Registration and networking


BSHAA President Andrew Coulter will officially welcome you to Congress and deliver a short update on the work of the Society

Andrew Coulter - BSHAA president


KEYNOTE: Population health – its relevance to you

Harjit Sandhu
Managing Director, National Community Hearing Association

Harjit Sandhu, Managing Director NCHA

With greater recognition that hearing ability is a major factor in healthy and productive ageing, there is a real need to address hearing as a major public health issue. Audiologists will benefit from understanding more about the profiles of their local population and to know what information is available about the specific needs of the population they are serving. This session will help delegates to learn more about their local population and how to access and interpret relevant data so that they can understand what other factors should be influencing the services they are offering, and how they can best align them.

Harjit Sandhu started his career as an optometrist in 2003, working in primary and secondary care before moving on to work on international clinical trials as a lead certifier. He holds an MSc in Health Economics, Policy and Management from the London School of Economics. He is an experienced health policy strategist, and as Director of Policy and Strategy helped establish the National Community Hearing Association as the leading voice for community audiology providers in the UK. He is a member of the National Association of Primary Care (NAPC) Council, the Hearing Loss and Deafness Alliance and, although choosing to retire from the General Optical Council register in 2015, remains a member of the College of Optometrists.


What an audiologist needs to know about changes in healthcare

Dr Niamh Lennox-Chhugani
Optimity Advisors

Dr Niamh Lennox-Chhugani

Changes in the organisation of healthcare in the UK are set to accelerate with a step change in the way different parts of the healthcare system are encouraged to work in a more coherent and integrated way. Learn how these changes might impact on the way hearing care is provided. Some argue the changes will push hearing care even more into the margins, making it more difficult for people to access care. Others argue that it could bring hearing care more into the mainstream with the growing emphasis on whole person and population health. As the changes will be driven on a local basis, the truth is more likely that some parts of the country will become more marginalised and others will be better integrated. This session will help you to know what to look for so that you can best prepare for and influence the changes that affect your practice.

Dr Niamh Lennox-Chhugani is an organisation and system change expert and leads the integrated health and care practice for the UK and Europe at Optimity Advisors. She has nearly 30 years’ experience of evidence-based transformation in health provision, commissioning and policy in the UK and internationally as a clinician, academic and consultant. Most recently, she has focused on the effective implementation of accountable integrated care in the UK, US and Europe.


KEYNOTE: A perspective on auditory processing of older adults and the relationship with the pure tone audiogram

Professor Doris Bamiou
Professor in neuroaudiology at the UCL Ear Institute, and honorary consultant in audiological medicine at UCL Hospitals and Great Ormond Street Hospital

Professor Doris Bamiou

Older adults present with reports of speech in noise difficulties, even when their audiometric thresholds are relatively preserved. These difficulties may reflect cognitive effects, auditory processing deficits, peripheral hearing deficits, or an interaction of these mechanisms. It may not always be possible to disentangle the effects of peripheral-type hearing impairment to that of auditory processing - but there is plenty of evidence that demonstrates age-related degrading of different aspects of auditory processing at relatively early stages of the auditory pathway.
This presentation will discuss the hearing deficits and needs of older adults, in cognitively normal as well as cognitively impaired populations. It will make a case for the need to consider both peripheral hearing and central auditory processing mechanisms, together with cognition, when evaluating hearing impaired older adults, and will provide a framework for professionals to carry out this evaluation.

Professor Doris-Eva Bamiou MD MSc PhD FRCP is Professor in Neuroaudiology at the UCL Ear Institute, and Consultant in Audiovestibular Medicine at UCLH and Great Ormond Street Hospitals, as well as Council member of the NIHR UCLH BRC Deafness and Hearing Problems Theme. Her research focus is on translational research in the field of Neuro-Audiology, the intersection of audiology, vestibular medicine and cognitive neuroscience, which has the potential to lead to direct patient benefit.

She received the Pat Jobson Prize of the British Association of Audiological Physicians (2002), the Edith Whetnall prize of the Royal Society of Medicine (2012) and the Thomas Simm Littler Prize (2017) of the British Society of Audiology for promoting the field of auditory processing disorders. She is director and organiser of the APD advanced masterclass (UCL), programme co-director of the MSc in Audiovestibular Medicine (UCL) and editor of the eBrain Neurootology section and the forthcoming Scott & Brown Neurootology section. 


KEYNOTE: Tests for assessing auditory function and their applications to the selection and fitting of hearing instruments

Professor Brian Moore
Emeritus professor of auditory perception, Cambridge University

Professor Brian Moore

The most widely used assessment tool for assessing auditory function is the audiogram. However, it is well known that two people with similar audiograms may function very differently and have different needs for amplification. There is, therefore, a need for tests of auditory function that go beyond the audiogram.
It has recently been demonstrated that noise exposure, ototoxic drugs and increasing age often lead to a loss of synapses between inner hair cells and auditory neurons. This “synaptopathy” effectively disconnects the inner hair cells (IHCs) from the neurons that make up the auditory nerve, leading to a reduced flow of information from the cochlea to the brain. This in turn can lead to problems in understanding speech in the presence of background sounds. In some cases, synaptopathy may be complete over a certain region of the cochlea, and this is often associated with degeneration of the IHC and the auditory neurons that would usually be connected to them. Such a region is called a “dead region” and it can be diagnosed using the “threshold equalising noise” (TEN) test or fast psychophysical tuning curves.
It is recommended that a hearing aid is programmed so that the gain is reduced for frequencies that fall well inside a dead region. Incomplete synaptopathy may lead to problems in the discrimination of sounds, including speech, but with little effect on the audiogram. This has been called “hidden hearing disorder” (HHD). There is no generally accepted test for diagnosing HHD, but some candidates will be described. A person with HHD may require the greatest possible noise reduction, for example by the use of highly directional microphones or remote microphones.

BSHAA Honorary Fellow Brian Moore is Emeritus Professor of Auditory Perception at the University of Cambridge. His research covers basic and applied aspects of normal and impaired hearing, including hearing aid design and fitting. He is a Fellow of the Royal Society, the Academy of Medical Sciences, the Acoustical Society of America, and the Audio Engineering Society, as well as an Honorary Fellow of the Belgian Society of Audiology and of BSHAA.  He is President of the Association of Independent Hearing Healthcare Professionals (UK) and an Associate Editor of the journal Hearing Research. He has written or edited 20 books and over 650 scientific papers and book chapters.

He has been awarded the Littler Prize and the Littler Lecture of the British Society of Audiology, the Silver and Gold medals of the Acoustical Society of America, the first International Award in Hearing from the American Academy of Audiology, the Award of Merit from the Association for Research in Otolaryngology, the Hugh Knowles Prize for Distinguished Achievement from Northwestern University and an honorary doctorate from Adam Mickiewicz University, Poland. He is wine steward of Wolfson College, Cambridge.



A two-hour lunch in the Congress exhibition hall gives you lots of time for networking and exploring the exhibition's technology, business and careers zones

Congress exhibitors


KEYNOTE: Essential communications skills in the era of consumer-driven healthcare

Dr Brian Taylor
Signia director for scientific and product marketing, and editor-in-chief of the Hearing Healthcare & Technology Matters blog

Professional development day - Brian Taylor (2017 07 17 11 10 22 UTC)

Using some of the guiding principles of motivational interviewing, Dr Taylor will demonstrate how individualised communication goals and treatment options can be generated during a consultation. Learn how to build trust, gather information and set goals and treatment plans.
Please note that Dr Taylor will be joining us via video link

What's new in the world of implantable hearing devices

Cassandra Brown
MED-EL UK managing director

Cassandra Brown MED-EL managing director

Clinical experts from MED-EL’s global team will joined by MED-EL UK’s managing director Cassandra Brown to share the latest product news, patient outcomes, and published research.
Cassandra holds a degree in astronomy and chemistry from the University of Sheffield as well as astronomy qualifications in cosmology and galactic astronomy from Liverpool John Moores University. Her career started on AMPTE, a UK/US/Germany satellite programme investigating plasma waves in the near-earth environment. Following this a decade in pharma followed, working in respiratory medicine, rhinology, HIV, clinical trials and medical audit, and commercial areas up to UK board support.
Joining MED-EL in 1998 combining her healthcare, business, and science backgrounds, the opportunity to work with technology in a way which so profoundly improves people’s lives was a dream come true. Her time at MED-EL has included a variety of roles in the UK as well as several years at MED-EL HQ as corporate marketing director. Many years work in South Africa, Australia and New Zealand has included setting up the local subsidiary companies and transitioning to local staff. In addition to her current UK MED-EL work, supporting a UK ENT led charity initiative in Malawi holds a very special place in her heart.

Tinnitus and tonotopic reorganisation in the cortex

Elouise Koops
Dept of Otorhinolaryngology, University Medical Centre, Groningen, Netherlands

Elouise Koops

Neuroscientist Elouise Koops's PhD project is investigating brain plasticity as a result of hearing loss and tinnitus. She is looking at differences in the functional response of the brain, as well as the structural changes that are associated with hearing loss. To investigate if any changes that occur in the brain are specifically related to tinnitus, psychophysics and neuroimaging methods are being used to compare people with hearing loss, with and without tinnitus. Find out more about Elouise's fascinating research in this presentation.

As a neuroscientist, Elouise has a keen interest in neural plasticity and has a background in neuropsychology and behavioural and cognitive neurosciences. She is currently working at the Department of Otorhinolaryngology at the University Medical Center in Groningen. In her PhD project, she is studying brain plasticity as a result of hearing loss and tinnitus. She is looking at differences in the functional response of the brain, as well as the structural changes that are associated with hearing loss. To investigate if any changes that occur in the brain are specifically related to tinnitus, psychophysics and neuroimaging methods are used to compare people with hearing loss, with and without tinnitus. In addition to her research projects, Elouise is programme manager of the TIN-ACT consortium. This Horizon-2020 EU project aims to unravel tinnitus by combining forces of molecular methods with genetic and behavioural research. 



Congress exhibitors


Collaboration and the College of Audiology – an update

BSHAA president Andrew Coulter will be joined by Ted Killan, chair of the British Society of Audiology (BSA), and Sue Falkingham, president of the British Academy of Audiology, for a session that will give you the latest news on plans for the possible creation of a national College of Audiology.

KEYNOTE: Hearing and the meaning of life

Curtis Alcock
Founder of the Audira think tank and Audify MD

Curtis Alcock -

A thought-provoking (and intriguing!) finale to the 2019 Congress.
Curtis says: "Imagine someone across the table takes out a $100 bill, removes a lighter from their pocket and sets fire to the note whilst staring directly into your eyes. How do you feel about the loss of that note? Depends on what $100 means to you, right?
"We appreciate the loss of the note because we recognise its value. If only the same could be said of hearing - widely regarded by society as the ugly sister of vision and the optional extra of healthcare. Is hearing really that important in the grand scheme of things? Should Society be falling over themselves to use our services?
"In exactly 42 minutes we’ll unravel a mystery so astonishingly mind-blowing, it will forever change the significance of what we do. But be prepared: the answer is not what you think."

Curtis is a full-time hearing care professional and owner of an independent practice in in the South West. He has written extensively and spoken internationally in the US, Canada, Australia and Europe on the role of hearing care within society, the importance of hearing, and the future of audiology. He is currently working towards a Masters by Research exploring the effects of mishearing on the brain’s language networks and has been developing some new speech assessments based on this work.

VISA prize draw
BSHAA Congress closes


See Friday's agenda