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Customer Care

 Customer Care Scheme logoMembers of BSHAA are justifiably very proud of the high levels of customer service they provide.

They are registered health professionals and have to meet the standards of their regulator, the Health and Care Professions Council, as well as BSHAA's own BSHAA Code of Practice.

Among other things, this requires each member to act at all times in your best interests by giving hearing advice to improve your quality of life and take every step necessary to satisfy your hearing needs.

They will do their utmost to ensure that you are satisfied with the hearing care you get.

However, we accept that sometimes things do go wrong. By choosing a member of the British Society of Hearing Aid Audiologists, whose businesses participate in the BSHAA Customer Care Scheme, you can be sure they will have a clear, speedy, responsive and accessible procedure to deal with your complaint.

If they're not able to deal with the issue, then you will have access to BSHAA’s own user-friendly, independent complaints resolution service. In the last three years the Scheme has resolved 95% of all the cases it investigated.

Front cover - Customer care scheme annual report 2016-17

2016/17 CUSTOMER CARE SCHEME ANNUAL REPORT

 BSHAA CONSUMER GUIDE TO THE CUSTOMER CARE SCHEME

If you have reason to be unhappy with the service your hearing aid dispenser has provided, in the first instance speak to them as they will have an established complaints procedure.

If you have done this and are still unhappy, then you can lodge your complaint with us online.